This page sets out official contact details and procedures for reaching Casino NB. The information below indicates the available channels and the type of inquiries each channel is intended to handle.
How to Contact Casino NB
Casino NB maintains several contact channels for players and members of the public. The appropriate channel depends on the nature of the inquiry.
For account-related questions, access issues, or general information, players are advised to use the primary support channels listed below. When contacting support, account holders should have account details available. If the contact method used does not match the email address registered to the account, support may be limited to general information and an alternative channel may be required for identity verification.
Support is available in English. Response times and availability differ by channel.
Contact Channels
Live Chat
Live chat is the most direct method for addressing account-related matters. It is accessible through the Casino NB website when logged in. This channel is recommended for time-sensitive inquiries.
Written inquiries may be submitted by email. The target response time for email submissions is within one business day. Responses to emails sent from an address that does not match the registered account contact information may be limited to general guidance only.
Telephone
Telephone support is available during published operating hours. Callers may be required to verify their identity before any account-specific information is discussed.
Postal Mail
For formal correspondence, legal notices, or privacy-related requests, written communication may be sent to the registered address. The mailing address for Casino NB is published in the legal notices section of this website.
Hours of Operation
Support availability varies by channel. Live chat and telephone support operate during defined hours. Email inquiries are accepted at any time and are handled during business hours. Specific hours are published on the relevant support pages of the Casino NB website.
Responsible Gaming Support
Casino NB provides access to information about responsible gaming resources. If you or someone you know is experiencing gambling-related difficulties, the following provincial and national support services are available to Canadian residents.
These services are independent of Casino NB and operate under their own mandates.
Province or Territory - Helpline - Number
British Columbia - Gambling Support BC (24/7) - 1-888-795-6111
Ontario - ConnexOntario - 1-866-531-2600
Quebec - Jeu: aide et reference - 1-800-461-0140
Saskatchewan - Problem Gambling Helpline - 1-800-306-6789
Manitoba - Addictions Help Line - 1-800-463-1554
Newfoundland and Labrador - Gambling Support Line - 1-888-899-4357
Atlantic Canada - Atlantic Problem Gambling Helpline - 1-888-347-8888
Alberta - Addictions Helpline - 1-866-332-2322
Nunavut - Kamatsiaqtut Help Line - 1-800-265-3333
National - Gamblers Anonymous Canada - 1-855-222-5542
Self-exclusion requests may be submitted through account settings or by contacting the support team directly. Players may also contact their provincial gaming regulator to initiate self-exclusion through official regulatory channels.
Regulatory and Oversight Contacts
Players who wish to raise a concern that has not been resolved through Casino NB internal support channels may contact the relevant regulatory authority. In Canada, oversight of online gambling is managed at the provincial level.
For players in Ontario, the relevant regulatory bodies are iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO).
iGaming Ontario
Greater Toronto Area: 416-326-8283
Toll-free (Canada and US): 1-833-554-4263
General inquiries: [email protected]
Media inquiries: [email protected]
Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. ET
AGCO
90 Sheppard Avenue East, Suite 200, Toronto, Ontario M2N 0A4
Tel: 1-416-326-8700
Toll-free in Ontario: 1-800-522-2876
Players in other provinces should contact their respective provincial gaming authority for regulatory matters.
Privacy and Data Inquiries
Requests related to personal data, privacy rights, or data correction should be directed to the Privacy Coordinator. Written requests may be submitted by email or postal mail using the contact details provided in the Privacy Policy section of this website. Privacy-related requests will be acknowledged and handled within the timeframe required under applicable Canadian privacy legislation.
Age Requirement
Access to Casino NB services is restricted to individuals who meet the minimum legal gambling age in their province of residence. In Canada, the minimum age is either 18 or 19 years, depending on the province. Registrations and inquiries from individuals who do not meet this requirement are not accepted.
Response and Escalation
If an inquiry is not resolved through standard support channels, it may be escalated to a senior support representative. Escalation requests should include a summary of the original inquiry, the channel used, and the date of initial contact. Escalated matters are reviewed and a written response is provided.
If a resolution cannot be reached through internal escalation, players retain the right to contact the applicable provincial gaming regulator as outlined in the Regulatory and Oversight Contacts section above.